Delivery Information

Delivery Information

  1. Most orders, excluding wholesale, will ship within 24 hours, provided the product ordered is in stock.  Orders are not processed or shipped on Saturday or Sunday.  We cannot guarantee when an order will arrive or be held responsible for any delivery times.  Consider any shipping or transit time only as an estimate. Expedited shipping means we will ship your order USPS Priority instead of First Class.  Expedited shipping does not mean an order will leave our tacitly any quicker than another. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.​
  2. Platinum Vapor LLC offers several shipping options within the United States, including Puerto Rico, Hawaii, Alaska and other US territories. International orders are available. The following list is a list of countries that we know will allow our products into the country: United States, Argentina, Austria, Belgium, Belize, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, England, Estonia, Finland, France, Georgia, Germany, Greece, Guam, Guatemala, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Netherlands Antilles, Northern Ireland, Norway, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Scotland, Slovak Republic, Slovenia, South Africa, Sweden, Switzerland, U.S. Virgin Islands, United Kingdom, Uruguay, Wales. If you do not live in one of these countries, we cannot guarantee that the package will make it, and ordering is done at the risk of the customer.
  3. If the customer provides us with the wrong address, the customer is liable for all shipping charges or we will refund order less all shipping chargers.
  4. Platinum Vapor LLC’s preferred carrier is USPS, and all shipping will be completed through them unless otherwise specified. 
  5. All ship times are counted in business days only and correspond with those of USPS, our preferred carrier. Platinum Vapor LLC honors all holidays honored by our preferred carrier and follows a M-F work week.
  6. Any missing products from an order must be reported within 24 hours of delivery to begin investigation.
  7. All charges imposed by customs will be the responsibility of the customer.